Privacy

PRIVACY POLICY

Introduction

We gather and use certain information about individuals in order to provide products and services and to enable certain functions on this Website. We also collect information to better understand how visitors use this website and to present timely, relevant information for them.
If you have any questions about the policy, please email service@nomu.hk

What information do we collect?

Personal information is information that can be used to directly or indirectly identify you. Personal information also includes anonymous information that is linked to information that can be used to directly or indirectly identify you. Personal information does not include information that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you.

We will only collect and use personal information which is necessary to comply with our legal obligations and to assist us to administer our business and provide you with the services you request.

We collect information from you when you register on our site, place an order, subscribe to our newsletter or respond to a survey.

When ordering or registering on our site, as appropriate, you may be asked to enter the following information: your name, e-mail address, mailing address and phone number. You may, however, also visit our site anonymously.

What do we use your information for?

We use the information you provide to us for the specific purposes for which you provide the information, as stated at the time of collection, and as otherwise permitted by law. The information we collect from you may be used in the following ways:

To personalize your experience (your information helps us to better respond to your individual needs)

To improve our website and your shopping experience (we continually strive to improve our website offerings based on the information and feedback we receive from you)

To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)

To process transactions including executing your payments and delivering the purchased products or services requested.

To administer a contest, special promotion, survey, activity or other site feature.

To send periodic emails.

The email address you provide for order processing, may be used to send you important information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

How do we protect your information?

We have put in place reasonable physical and technical measures to safeguard the information we collect in connection with the services. However, please note that although we take reasonable steps to protect your information and use strict procedures and security features to try to prevent unauthorised access, no website, Internet transmission, computer system or wireless connection is completely secure. We recommend choosing a strong password and changing it frequently. Please do not use the same login details (email and password) across multiple websites.

We do implement a variety of security measures including offering the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers. Our servers and website are security scanned daily.

Cookies and how we use them?

What are Cookies: Cookies are small data files sent by the Website server to a web browser, processor memory or hard drive of your computer or mobile device and stored there. They can be used for a range of different purposes, such as customising a website, helping you navigate a website, improving your website experience, and storing that user’s preferences and login information.

How we use Cookies:
Analyse our web traffic using analytics package. Aggregated usage data helps us improve the Website, structure, design, content and function.
Identify whether you are signed in to our Website. A cookie allows us to check whether you are signed in to the Website.
Test content on our website. To ensure our users have a consistent experience on our Website. Store information about your preferences. The Website can then present you with information you will find more relevant and interesting.
To recognise when you return to our Website. We may show you relevant content, or provide functionality you used previously.
Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

Controlling Cookies:
You can use your web browser’s cookie setting to determine how our Website uses cookies. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences. The operating system of your device contains additional controls for cookies.

Please note, however, that some services may be designed to work using cookies and that disabling cookies may affect your ability to use those services, or certain parts of them.

However, you can still place orders by contacting Customer Service at service@nomu.hk

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personal information. This does not include trusted third parties who assist us in operating our website, conducting our business, executing payments, delivering purchased products or services, sending you information or updates or otherwise servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How long do we retain your information?

We will retain your personal information for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by tax, accounting or other applicable laws.

Third party links

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third parties for such purposes.

Our services may link to third-party websites and services that are outside our control. We are not responsible for the security or privacy of any information collected by websites or other services. You should exercise caution, and review the privacy statements applicable to the third-party websites and services you use.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

Contact Us

If you would like to exercise one of your rights as set out above, or if you have a question or a complaint about this policy, the way your personal information is processed, please contact us via e-mail: service@nomu.hk